FAQ - Gast Hilfe-Center

Which elements are included in the final price?

The final price which is shown on our homepage for every object covers the total costs for the accommodation (towels, bed linen, final cleaning and VAT.) In case you would like to add breakfast there will be an extra fee of 8 € /person /night about which the final price will increase. For any payments done by credit card or PayPal the system adds automatically a credit card fee of +3.5 % to the original total price. For payments by Western Union or MoneyGram the system will add a concession of -2% to the total price.

Can I pay by invoice?

If you would like to pay for your booking(s) by invoice you only need to select invoice as payment method during the booking process. Afterwards, a pro forma invoice will be sent to your indicated email address. Payments by invoice can be done until 10 days before arrival.

When will my credit card be charged with the final amount of the booking?

CONZEPTplus exclusively works with payments in advance. Consequently, your credit card will be charged during the booking process with the final amount of your booking or immediately after you have sent us any credit card details (card number, CVC code and expiry date) by e-mail in case the booking was completed by CONZEPTplus OHG.

Is it possible to pay for the booking in cash on the day of arrival?

CONZEPTplus exclusively works with payments in advance. Therefore, it is impossible to pay in cash on the day of arrival for a booking done in advance. It may be possible to find an appropriate accommodation within some hours only for guests without having any booking who come directly from the airport into our office. In those cases cash payments will be accepted. But we do not guarantee 100 % to find an appropriate accommodation for you. At least, we will try our best.