If any problems occur with the landlord/landlady regarding your booking(s) please contact us immediately by phone on +49511-71259590 or send us an email to firstname.lastname@example.org so that we can instantly intervene and decide about what to do next.
Complaints have to be submitted within 24 hours after arrival and are to be sent to email@example.com by e-mail.
We are aiming at treating all complaints in the most objective way. This is why we ask you to always add photos when putting a complaint. Firstly, please contact us by phone on +49-511-71259590 so that we can intervene immediately and find an appropriate solution for all parties involved. As a rule, 24 hours will be granted to the landlord/landlady in order to correct the occurred deficit(s) after a complaint has been put.